FAQ

Yes, all our gemstones are certified by world's most respected laboratories, such as GIA, Gübelin, GRS, and SSEF.

Yes, we offer bespoke jewelry design, where artistry meets craftsmanship to create truly unique pieces. Whether you envision a ring, bracelet, necklace, or any other exquisite creation, we will meticulously select the finest materials and gemstones to bring your vision to life. Every detail is thoughtfully considered to ensure elegance, sophistication, and timeless beauty. Contact us to begin the journey of crafting your one-of-a-kind masterpiece.

Due to the bespoke nature of our designs, we do not offer returns or exchanges. However, we provide resizing services and comprehensive aftercare for all purchases.

We provide a 2-year warranty on all products, covering manufacturing defects and structural issues. The warranty does not cover misuse, abuse, or excessive wear and tear.

To book a private appointment, please send us a message or visit our Private Appointments page, where you can select your preferred date and location. Once we receive your request, we will confirm availability and arrange the session accordingly. Let us know if you have any special requests!

To maintain the brilliance of your Philip Gefaell jewelry, avoid exposure to harsh chemicals or extreme conditions. Store it in a safe, dry place and clean it regularly with a soft cloth. We recommend sending your jewelry to us every six months for a free inspection and cleaning to ensure it remains in perfect condition.

You can reach our team via email at contact@philipgefaell.com, WhatsApp, or through our social media channels. We’re here to assist you with any inquiries.

Delivery of Philip Gefaell jewelry is secure and free for orders over $1500. Delivery times range from 2 to 9 days, depending on the destination. Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package's journey.